Terms & Conditions

TERMS AND CONDITIONS 

NorthWest Engines Rochdale Ltd 

Company No: 14033856 | VAT Reg: 439173675 

Address: Dane Mill, Bridgefield Street, Rochdale, OL11 4EY 

Tel: 01204 859044 | Email: info@northwestengines.co.uk 

By purchasing any product or service from NorthWest Engines Rochdale Ltd (“the Company”), you (“the Customer”) agree to be bound by the following Terms and Conditions. If you do not agree, please do not proceed with your purchase. 

1. EXCHANGE POLICY AND SURCHARGES 

1.1 All engines are sold on an exchange basis unless explicitly agreed otherwise. 

1.2 A surcharge is payable in advance and is refundable upon return of the complete exchange unit. 

1.3 Returned engines must be complete and free from damage (e.g., no missing parts, seized injectors, or block damage). Failure to comply may reduce the refundable amount. 

2. WARRANTY CONDITIONS 

2.1 Do not dismantle or tamper with the engine. Doing so voids the warranty. 

2.2 If a fault arises, the engine must be removed intact and returned for inspection. The Company will either repair or replace it at its sole discretion. Labour or removal costs are not covered. 

2.3 Warranty claims must be made within the applicable period. The Customer is responsible for delivering the engine/vehicle to the Company for inspection and/or repairs. 

2.4 During high demand, a minimum of three (3) working days is required for diagnostics. 

2.5 Only factory-specified oil (5W20 for 1.0 EcoBoost engines) must be used. Any deviation will void the warranty. 

2.6 A mandatory oil and filter change must be carried out within 1,000 miles or one (1) month of engine supply/fitting, whichever comes first. 

2.7 Valid service documentation must be provided, including service date, vehicle registration, and oil type used. 

3. SERVICE AND FITTING RESPONSIBILITIES 

3.1 Customers must replace all accessible seals and wearable parts (e.g., spark plugs, thermostats) prior to installation. 

3.2 Engines must be installed by a qualified mechanic. 

3.3 The Company is not liable for damages or failures caused by third-party fitment errors or omissions. 

4. COLLECTION, STORAGE & RETURNS 

4.1 Vehicles must be collected within five (5) days post-repair completion. 

4.2 After seven (7) days of failed contact, a storage fee of £25/day will be incurred. 

4.3 Parts/vehicles uncollected after 14 days will be resold or disposed of. 

4.4 Returned parts must be received within seven (7) days of payment. 

4.5 Engines must be drained of oil and strapped to a pallet for collection. Non-compliance incurs a £35 recollection charge. 

5. LIMITATIONS OF WARRANTY 

5.1 Warranty covers the engine block, sump, and internal components only. Cylinder head cracking is excluded. 

5.2 Engine ancillaries carry a standard three (3) month warranty when purchased separately. 

5.3 Engines fitted to remapped vehicles, or those with modified/removal of catalytic converters/DPFs, or used for towing, are not covered. 

5.4 No warranty covers loss of use, earnings, car hire, or recovery charges. 

5.5 No warranty applies if the fault results from injectors, turbos, or fitment issues due to third-party negligence. 

6. REFUNDS AND REPLACEMENTS 

6.1 Cash refunds are not available. Credit notes will be issued within seven (7) days. 

6.2 The Company must be given the first opportunity to rectify, repair, or replace any faulty or incorrect goods. 

6.3 No refunds will be processed where the Company is not given the opportunity to resolve the issue. 

7. ENGINE BREAK-IN PERIOD 

7.1 Reconditioned engines require a 500-mile break-in period: 

• Do not exceed 2500 RPM. 
• No full acceleration or towing. 

7.2 Failure to comply will void the warranty and relieve the Company of liability except where injury or death is caused by its negligence. 

8. FORCE MAJEURE 

8.1 The Company shall not be liable for any failure or delay in performance resulting from circumstances beyond its control (e.g., strikes, pandemics, war). 

9. DAMAGE IN TRANSIT 

9.1 Customers must inspect goods upon delivery. Couriers will wait 15 minutes for inspection. 

9.2 If damage is discovered post-acceptance, a £150 transit damage excess fee will apply. 

10. WARRANTY TERMS BY ENGINE TYPE 

Used 1L EcoBoost (Supply or Fitted): 3 months (excl. cracked head). 

Reconditioned 1L EcoBoost (Supply Only): 6 months (excl. cracked head). 

Reconditioned 1L EcoBoost (Supplied & Fitted): 2 years (excl. cracked head). 

Timing Belt Kits (1L EcoBoost): 2 years manufacture warranty. 

Ongoing Servicing: Oil and filter changes every 6 months or 6,000 miles (whichever comes first) must be carried out by NorthWest Engines for the 2-year warranty to remain valid. 

11. DEFINITIONS 

“Working Day” means any day excluding Saturday, Sunday, or public holidays in the UK. 

DISCLAIMER NOTICE 

NorthWest Engines Rochdale Ltd provides all goods and services on an “as is” and “as available” basis, subject to these Terms and Conditions. While every effort is made to ensure the accuracy and reliability of our products and services, no guarantees, express or implied, are made regarding their suitability for any specific purpose outside those explicitly stated. 

The Company disclaims any liability for incidental, indirect, special, or consequential losses or damages, including but not limited to personal injury, vehicle downtime, loss of income, or business interruption, arising out of or in connection with the use or misuse of any engine, part, or service provided. 

Customers are solely responsible for ensuring compatibility, proper installation, and compliance with all manufacturer recommendations and legal obligations. Any reliance placed on verbal or written advice not confirmed in writing by an authorised representative of the Company is at the Customer’s own risk. 

The warranties outlined in these Terms are the sole warranties provided. No employee, agent, or third party is authorised to modify or extend these warranties without written authorisation from a Company director. 

By proceeding with the purchase or use of any goods or services, the Customer acknowledges and agrees to this Disclaimer Notice in full. 

Every 90 day engine warranty we provide includes the terms and conditions listed above as well as the following:

Engines must be correctly fitted with new oil, specific grade as per manufacturer specifications, (1.0 ecoboost must be 5W20 oil) oil filters & spark plugs. Any failure to follow these terms will invalidate this warranty.

Engines are sold as bare engines with no ancillaries. 

In the event of an engine failure, we would require the third party to remove the engine from the vehicle ONLY! Do not strip the engine! Doing so will void any warranty. Once removed NorthWest Engines will organise collection, diagnose the issue(s) and aim to return the engine repaired or alternatively send a replacement engine. Northwest Engines will not cover any costs involved in removing the faulty, incorrect engine.

If we have supplied and or fitted an engine and a fault / warranty claim must be made, it is the customer’s responsibility to arrange the delivery of the vehicle / engine back to ourselves for repair/replacement. Northwest engines will not cover the costs for any shipping or recovery charges involved.

Northwest engines will prioritise warranty work however all customers must allow 3 working days during busy periods for us to look at the issue(s) reported. 

It is the customer’s responsibility to ensure any seals / wearable parts are replaced before fitting any used engine. This does include Rear main oil seals, spark plugs, thermostats and water pumps. These items are not covered under any warranty and need to be replaced before fitting the engine.

Any 1.0 Ecoboost vehicle / engine which leaves us must be serviced within 3 months or 1,000 miles (whichever comes first) of the date purchased / fitted. All customers must obtain a copy of the invoice / receipt which must clearly show the date of service, Vehicle Registration and type of oil used. Failure to provide northwest Engines with a copy of this and/ or missing any information shall void any warranty claim(s) made. 

All vehicles must be collected within 5 days of being completed. If we cannot reach the customer after 7 days, the vehicle will be put into storage and customers will be charged £25 per day of storage. 

Where an engine/ vehicle is returned to us and the fault /issue is not covered under warranty, such as (faulty injectors, broken turbo) or a fitment issue such as (no fuel bucket inserted, faulty vac pump fitted) the customer will be charged an hourly rate plus parts in all cases.

Engine warranty will only cover the engine and internals including cylinder head, block and sump. Any engine ancillaries purchased separately will be covered by the standard 3 months warranty. 

All engines that have undergone reconditioning including but not limited to main bearings, con rod bearing or piston rings shall be subject to a running period of 500 miles, during this period the engine speed must not exceed 2500rpm at any time and must not be subjected to full power acceleration under any circumstances, the vehicle must not be used to tow under any circumstances as this can lead to stress on the new engine parts and failure, once this 500 mile period has been reached normal driving can be resumed, the company shall accept no liability for death or personal injury caused by the failure to adhere to the terms of the warranty unless caused directly by the company’s own negligence.

North West Engines warranty does NOT cover: Gaskets, Oils, Seals, Cam Belts, Timing Belts and Fan Belts, Any ancillary parts or damage caused by misuse, improper fitting, neglect, accident or continued use.

PLEASE READ THE FOLLOWING INFORMATION BEFORE PURCHASING

NorthWest Engines – 90 Day Engine Warranty Terms and Conditions

These Terms and Conditions apply to all engines sold with a 90-day engine warranty by NorthWest Engines ("we," "our," or "us"). By purchasing and/or installing an engine from NorthWest Engines, you ("the customer") agree to the following:

• All engines must be correctly fitted with:
   
  • New oil, with the manufacturer-specified grade (e.g., 1.0 Ecoboost requires 5W20 oil)
     
  • New oil filters and spark plugs
     
• Failure to follow these installation requirements will invalidate the warranty.
   

• Engines are sold as bare engines, meaning no ancillaries are included.
   
• The warranty applies only to the engine and its internal components, specifically:
   
  • Cylinder head
     
  • Engine block
     
  • Sump
     

Ancillary components (e.g., turbochargers, injectors, vacuum pumps) are not covered, unless purchased separately with their own 3-month warranty.

• In the event of engine failure:
   
  • The engine must be removed by a third party without disassembly.
     
  • Do NOT strip the engine – doing so will void the warranty.
     
  • NorthWest Engines will arrange collection, inspect the engine, and either:
     
    • Repair and return it
       
    • Provide a replacement engine
       
• We do not cover any labor costs associated with removing the engine or returning the incorrect or faulty engine.
   

• For any warranty claim:
   
  • It is the customer’s responsibility to arrange delivery of the engine or vehicle back to us.
     
  • NorthWest Engines does not cover shipping or recovery costs.
     
• We prioritize warranty work but allow up to 3 working days during busy periods for inspection.
   

• The customer must replace all seals and wearable parts prior to fitting a used engine. This includes but is not limited to:
   
  • Rear main oil seals
     
  • Spark plugs
     
  • Thermostats
     
  • Water pumps
    These items are not covered under warranty and must be replaced to maintain coverage.
     

• Vehicles with 1.0 Ecoboost engines must be serviced within 3 months or 1,000 miles, whichever comes first.
   
• A valid service invoice/receipt must be retained and provided to NorthWest Engines if a warranty claim is made. This must include:
   
  • Date of service
     
  • Vehicle registration
     
  • Type of oil used
    Failure to provide this documentation or omission of any required detail will void the warranty.
     

• All completed vehicles must be collected within 5 days of notification.
   
• If a customer is unreachable for more than 7 days, the vehicle will be placed in storage at a rate of £25 per day.
   

• If a returned engine or vehicle fault is not covered under warranty (e.g., faulty ancillaries or installation errors such as no fuel bucket or faulty vacuum pump), the customer will be charged an hourly labor rate plus parts.
   

For engines that have been reconditioned, including but not limited to replacement of main bearings, con rod bearings, or piston rings:

• A running-in period of 500 miles applies.
   
• During this period:
   
  • Do not exceed 2,500 RPM
     
  • Avoid full power acceleration
     
  • Do not use the vehicle for towing
     
• Failure to follow these conditions may result in engine failure and void the warranty.
   
• We do not accept liability for injury or damage caused by failure to adhere to these requirements unless resulting from our own negligence.
   

The following are not covered under this warranty:

• Gaskets
   
• Oils
   
• Seals
   
• Cam belts, timing belts, fan belts
   
• Ancillary parts (unless separately warranted)
   
• Damage due to:
   
  • Misuse
     
  • Improper installation
     
  • Neglect
     
  • Accidents
     
  • Continued use after signs of failure
     

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising will be subject to the exclusive jurisdiction of the courts of England and Wales.

For any questions regarding warranty terms or to initiate a claim, please contact:

NorthWest Engines Rochdale Ltd 

Company No: 14033856 | VAT Reg: 439173675 

Address: Dane Mill, Bridgefield Street, Rochdale, OL11 4EY 

Tel: 01204 859044 | Email: info@northwestengines.co.uk